345bd Privacy Policy

Section 1

Introduction and Scope

345bd ("we", "us", "our") is committed to protecting the personal information of everyone who uses the 345bd website and related services (collectively, "the Platform"). This Privacy Policy explains what personal data we collect when you use the Platform, how we use that data, with whom we share it, and what rights you hold in relation to it. This Policy should be read alongside our Terms and Conditions, which govern your use of the Platform as a whole.

By registering an account, accessing the Platform, or placing a bet on 345bd, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this Policy, please do not use the Platform. If you have questions about how your data is handled, please contact us at [email protected].

Quick Reference

Your Privacy Rights at a Glance

The cards below highlight the key privacy commitments 345bd makes to every player. Full details are in the sections that follow.

Section 2

Information We Collect

We collect personal data from you in three ways: information you provide directly when registering or using the Platform; information generated automatically when you use our services; and information provided by third-party payment processors in connection with your transactions. The categories of data we collect are set out below.

• Registration data: full name, date of birth, mobile number, and any other information you provide when creating your 345bd account. This data is mandatory for account creation and identity verification.
• KYC documentation: national ID card, passport, driving licence, or other government-issued identity documents submitted during identity verification. These documents are stored securely and used solely for the purpose of verifying your identity.
• Transaction data: deposit amounts, withdrawal amounts, payment method references (mobile wallet numbers associated with your transactions), and transaction timestamps. We do not store full wallet PINs or passwords.
• Usage data: device type, operating system, browser type, IP address, session duration, pages visited, games played, bet history, and any interactions with the Platform's features. This data is collected automatically through standard server logs and analytics tools.
• Communications data: messages, queries, and complaints you submit to our support team via email or in-platform chat, including the content of those messages and any attachments.

Section 3

How We Use Your Information

We use the personal data we collect strictly for the purposes set out below. We do not use your data for purposes incompatible with those for which it was originally collected without first obtaining your consent or where required by applicable law.

• Account management: to create and maintain your 345bd account, verify your identity, process deposits and withdrawals, and communicate with you about your account status, including security alerts and account updates.
• Service delivery and improvement: to provide the games, betting markets, and other features available on the Platform, to analyse how the Platform is used in order to identify and fix technical issues, and to improve overall Platform performance and user experience.
• Fraud prevention and security: to detect, prevent, and investigate fraudulent activity, money laundering, unauthorised account access, and any other prohibited conduct as defined in our Terms and Conditions.
• Responsible gaming: to monitor gambling activity in order to identify behavioural patterns that may indicate problem gambling, to enforce self-exclusion requests, and to apply any responsible gaming restrictions we are required or permitted to impose.
• Legal compliance: to comply with applicable laws and regulations, to respond to lawful requests from competent authorities, and to establish, exercise, or defend legal claims in connection with the Platform.

Section 4

Sharing Your Information

345bd does not sell your personal data. We share your data only in the circumstances described below, and only to the extent necessary for the stated purpose.

• Payment processors: we share transaction-related data with bKash, Nagad, Rocket, and Upay solely to process your deposits and withdrawals. These providers operate under their own privacy policies and are responsible for the security of data within their own systems.
• Game software providers: where a game is provided under licence from a third-party studio such as Pragmatic Play, Evolution Gaming, Spribe, or Ezugi, technical session data may be shared with that provider to facilitate gameplay. No personally identifiable financial data is shared with game studios.
• Legal and regulatory authorities: we will disclose your personal data to law enforcement agencies, regulatory bodies, or other competent authorities where we are legally required to do so, including in connection with anti-money-laundering investigations or court orders.
• Service providers acting on our behalf: we may engage trusted third-party service providers (for example, analytics providers, IT infrastructure providers, and customer support platforms) to help us operate the Platform. These providers are bound by data processing agreements and may only process your data on our instructions and for no other purpose.

Section 5

Payment Data and Financial Information

All financial transactions on 345bd are processed in Bangladeshi Taka (BDT) via mobile payment services including bKash, Nagad, Rocket, and Upay. When you make a deposit or request a withdrawal, we collect the mobile wallet number associated with the transaction and the transaction reference number issued by the wallet provider. We do not collect, store, or have access to your mobile wallet PIN, password, or any authentication credential.

Transaction records are retained for a minimum of five years following the date of the transaction, in accordance with our obligations under applicable anti-money-laundering requirements. These records may be disclosed to competent authorities on receipt of a lawful request. You may request a statement of your transaction history at any time by contacting [email protected].

Section 6

Cookies and Tracking Technologies

345bd uses cookies and similar tracking technologies to operate the Platform, remember your preferences, and analyse how users interact with our services. The following categories of cookies are used on the Platform.

• Essential cookies: these are required for the Platform to function correctly. They enable core features such as session management, login state, and security token verification. These cookies cannot be disabled without breaking the Platform's basic functionality.
• Analytical cookies: we use anonymised analytical data to understand how players navigate the Platform, which games are most popular, and where technical issues may arise. This helps us improve the Platform for all users. The data collected through analytical cookies does not identify you personally.
• Preference cookies: these store your platform settings such as display preferences and notification options so that you do not need to reset them each time you visit. You can clear preference cookies through your browser settings without affecting your account data.

Section 7

Data Retention

We retain your personal data for as long as your 345bd account remains active and for a period after account closure as required by applicable law and our internal compliance obligations. The specific retention periods that apply are as follows: account registration data and KYC documents are retained for a minimum of five years following account closure; transaction records are retained for a minimum of five years from the date of each transaction; usage and analytical data is retained in anonymised form for up to two years; support communications are retained for two years from the date of last contact.

When data is no longer required for the purpose for which it was collected and no legal obligation requires its retention, we will securely delete or anonymise it. Deletion requests made by users are processed subject to these minimum retention obligations — we cannot delete data earlier than the law requires us to keep it.

Section 8

Your Rights Over Your Personal Data

As a 345bd account holder, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact [email protected] with your registered mobile number and a clear description of your request. We aim to respond to all data rights requests within 30 days of receipt.

• Right of access: you may request a copy of the personal data we hold about you. We will provide this in a commonly used electronic format free of charge for one request per calendar year.
• Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you may request that we correct or complete it. We will action verified correction requests within 15 working days.
• Right to erasure: you may request deletion of your personal data. We will action this request to the extent permitted by our legal retention obligations. Data subject to mandatory retention periods cannot be deleted before those periods expire.
• Right to restrict processing: you may request that we restrict processing of your personal data in certain circumstances, for example while a rectification request is being assessed.
• Right to object to marketing: you may object to the processing of your personal data for direct marketing purposes at any time. On receipt of such a request we will stop sending marketing communications to you immediately.

Please note that exercising any of the above rights will not affect the validity of any bet you have placed or any transaction you have completed on the Platform prior to the date of your request.

Section 9

Security of Your Personal Data

345bd implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include SSL encryption for all data transmitted between your device and our servers, restricted access controls so that only authorised personnel can access personal data, regular security assessments of our systems and third-party integrations, and secure encrypted storage for KYC documents and financial records.

No data transmission over the internet or mobile network is completely secure. While we take all reasonable steps to protect your data, we cannot guarantee absolute security. If you suspect that your 345bd account has been compromised, please contact [email protected] immediately and change your password without delay. In the event of a data breach that is likely to result in a risk to your rights, we will notify you as soon as reasonably practicable.

Section 10

Children's Privacy

The 345bd Platform is strictly for persons aged 21 and above. We do not knowingly collect, use, or retain personal data from any individual under the age of 21. If you are a parent or guardian and believe that a person under 21 in your care has submitted personal data to 345bd, please contact us immediately at [email protected]. Upon confirmation we will delete all data associated with the underage individual, close the account, and forfeit any balance held in that account. Age verification checks are conducted as part of our standard KYC process and may be triggered at any point during an account's lifetime.

Section 11

Changes to This Privacy Policy

345bd may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or the structure of the Platform. Where a material change is made, we will make reasonable efforts to notify active account holders via their registered mobile number or email address prior to the change taking effect. The updated Policy will be published on this page with a revised effective date.

Your continued use of the Platform after any update to this Policy constitutes your acceptance of the revised Privacy Policy. If you do not agree with the revised Policy, you should stop using the Platform and may request account closure by contacting [email protected].

Section 12

Contact Us About Privacy

If you have any questions, concerns, or requests in connection with this Privacy Policy or the way 345bd handles your personal data, please contact our support team. We are available 24 hours a day, 7 days a week, and aim to respond to all privacy-related enquiries within 30 days of receipt.

Email: [email protected]